Bar Code Scanner and Handheld Computer Maintenance and Break-Fix Repair

One of the biggest challenges facing today's IT management and procurement staff is keeping track of IT hardware devices and the associated maintenance contracts. Especially when dealing with multi-vendor hardware across many site locations. Because we are able to draw from the vast array of technical expertise and geographical range of our numerous business partners, our service capabilities are nearly boundless, and service quality unsurpassed. And with DBK's web-based software tools, procuring, managing, tracking, and utilizing these assets and services is easier than ever before.

DBK is a service company with big partners providing customers with personalized access to the world's biggest and best IT service organizations worldwide. We consolidate these "best in class" maintenance programs, and give our clients access through the convenience and efficiency of a single point of contact. Our on-line suite of software, ServTrack™, saves you time and money in the processes of procuring, managing, tracking, and utilizing multi-vendor IT hardware services.

DBK provides multi-vendor service solutions as well as our own break fix services, with one invoice, one contract term, and one point of administration. That means you save time and money by going to only one source for quotes and billing from multiple service providers.

Systems, Workstations, Servers, Printers, RF Equipment, Routers, Hubs, PC's - they all have to be maintained. The problem is that there are sometimes hundreds, even thousands of multi-vendor devices, spread across varied geographies. Wouldn't it be nice to have one coterminous service contract, with one invoice, and one organization to call regarding all billing questions and pricing issues? You enjoy one-stop-shopping without giving up the benefit of "Best in Class" expertise, or the option to change service providers for any given device or geography.
DBK provides online asset tracking for existing and new assets, giving instant and secure access to all contract and equipment information twenty-four hours a day, seven days a week. This means a corporate user can log on, view assets at a glance, place service calls, plan renewals, and shop for better pricing - all on the same web site.

Keep track of all of your IT hardware assets - live 7x24. Know where everything is, or where it is supposed to be, who is responsible for that asset, and how much you are paying to maintain it. Know when the contract renews, plan budgets, and do it all with DBK.
DBK provides online service call history reporting.

Sort by site, serial number, model number, or date range. Know when calls were closed, what the problem was, and if Service Levels were met. Our software tools also give you the ability to customize these reports, and email or export to CSV format.
DBK saves the end-user time by providing a single web site for all service call placement. We can even seamlessly link our web dispatch service to our client's site, maintaining their company image (colors, logos etc.) throughout the call placement process.

Place service calls enterprise wide, across all equipment types, on the same web site, or the same 800#. You get the convenience of one stop service, without giving up the expertise of "best in class" providers.
DBK provides an online Request-A-Quote feature for timesaving and money-saving contract pricing.

Want to add a device to the master agreement? Simply dial into the DBK web site, provide model number, location, and coverage requirements, and DBK will respond with online pricing.