| DBK
Concepts excels in delivering and
developing complete, mobile data-collection
solutions. With 20 years in wireless
bar code software, hardware and services,
DBK has built a base of Fortune 500
companies that depend on its “One
Point of Contact” services.
The company offers new and refurbished
data-collection mobile computers,
batch and wireless bar code scanners,
custom software development, bar code
scanner repair and maintenance services,
and professional implementation services.
DBK largely serves companies in the
retail, grocery, wholesale and transportation
industries. Privately held, DBK was
founded by Danny Katz in 1988 and
is based in Miami.
DBK
specializes in repairing and refurbishing
legacy equipment. We buy and sell
most scanners and mobile computers.
Telxon and Symbol units are especially
sought after, therefore we have expertise
in working with
Symbol PDT 6800s, Symbol
PDT 6840s, Symbol
PDT 6842 ,
Symbol PDT 6846s, Symbol
PDT 3100s,
Telxon PTC-610s,
Telxon PTC-710s and
Telxon PTC-960s.
DIFFERENTIATORS
FAQs
1.
What service plans do you offer?
2.
What do you guys do?
3.
What differentiates you from your
competitors?
4.
Can I get warranty repair on my hardware
from DBK?
5.
What manufacturers' equipment do you
resell?
6.
What types of equipment do you sell?
7.
How do I send in units for repair?
8.
How long will it take for my unit
to be repaired?
9.
Where is my unit repaired?
___________________________________________________
1.
What service plans do you offer?
a. Answer
Full Service Maintenance - At one
low price, the “Monthly Maintenance”
service contract covers 100% parts
and labor including return, airfreight,
and customized shipping containers
with a 3-5 day turn around time.
ii. Depot Express Service -Maintaining
a stock of your equipment allows DBK
to guarantee the return of your equipment
in 24 hours or less when you use the
“DBK Depot Express” service
contract.
iii. Flat Rate Service (with ceilings)
- The “Flat Rate” repair
service includes 100% parts and labor
for a pre-set rate with a 3-5 day
turn around time.
iv. Time and Materials - Paying for
the time and parts needed is often
the best option for those who have
low volume and fast/easy to repair
problems. Our “Time and Materials”
service contract is based on $75/hr
with no minimum charge plus the cost
of parts and shipping.
2.
What do you guys do?
a. Answer
DBK is a Value Added Reseller for
mobile, data collection manufacturers.
Our Value Adds are maintenance and
repair services, logistics and staging
services, wireless LAN implementations,
software solutions (both pre-packaged
and custom), ServTrack (our customer
accessible, online equipment tracking
system), RFID implementations, and
Biometrics implementations. We can
integrate any or all of these services
into one comprehensive solution for
any data collection application.
3.
What differentiates you from your
competitors?
a. Answer
- ServTrack
-
Logistics and Staging
-
Customizable service plans and reporting
-
Custom foam containers
-
Our internal operations
- We’re
located in the US and all repairs
are completed in the US
-
In-house software development team
-
National Equipment Roll-outs and
Retrieval
- Real-time
customer reporting
4.
Can I get warranty repair on my hardware
from DBK?
a. Answer
i. This depends on the unit and manufacturer.
DBK is an authorized warranty repair
center for several manufacturers.
ii. DBK offers extended warranties
beyond the manufacturers’ warranty
5.
What manufacturers equipment to you
resell?
a. Answer
i. DBK resells new and/or refurbished
equipment from Symbol, Telxon, Intermec,
PSC, LXE, Handheld Products, Fujitsu,
Denso, Zebra, Cipher Lab, Cisco Systems,
Hitachi, MBTech Systems, Metrologic,
Microvision, Opticon, Baracoda, Datamax,
Monarch/Paxar, Psion Teklogix, Mobile
Demand, and Unitech
6.
What types of equipment do you sell?
a. Answer
i. Bar Code Scanners, Mobile Computers,
Laptop Computers, Pen Tablets, Mag-stripe
Readers, POS transaction terminals,
Printers, RFID (readers, writers and
tags), Wireless Network Infrastructure
7.
How do I send in units for repair?
a. Answer
i. The best way is to call or e-mail
DBK so that a sales representative
can be assigned to your account. This
person will walk you through your
account set up and what you should
do to send in your units.
8.
How long will it take for my unit
to be repaired?
a. Answer
i. This depends on the service contract
you choose. Depot Express can be turned
around in just 24 hours. Typically
the turn around time from when DBK
receives a broken unit to when you
receive the repaired one is 3-5 days.
9.
Where is my unit repaired?
a. Answer
i. Miami, Florida in a 20,000 square
foot, state-of-the-art facility
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