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DBK Concepts has been providing break-fix maintenance and repair services for barcode users for 19 years. Now we are putting that experience to work for signature capture users as well.

DBK, the leading independent repair center in the US, offers multiple service contracts for your signature capture devices that can be customized to fit your maintenance needs.

• Depot
• Depot Express
• Flat Rate
• Full Service Maintenance
• Time and Materials

With over 70 technicians working in 2 shifts, DBK gets units out as fast as they come in. Our state of the art facilities and operational processes have been honed to provide the best experience for you.

• ServTrack (Proprietary asset tracking application made available to customers on-line)
• Internal Tracking / Reporting Application (tied-in to ServTrack)
• Technician Training and Certification Programs
• First-Rate Work Benches and Tools
• Intensive Quality Control Procedures
• Customized Foam Shipping Containers

DBK offers so much more than just great maintenance service.

• ServTrack: Web portal to enter RMAs, check the status of units, and track your assets during shipping
• Reporting: Downloadable from ServTrack into CSV format, customizable to your requirements
• Transition Procedures: Proven to ease a change in service providers
• Logistics and Staging Services: Get your units to the right store, with the right application version loaded.

You ease the POS transaction by providing signature capture technology to your clients. Let us help you better manage and control the day-to-day functions associated with tracking, repairing, staging, deploying and recovering these devices. We can help you support multiple brand names across multiple locations.