Contact Us
Contact Us
DBK’s dedication to customer service is the core of DBK’s success. We have combined the best customer service professionals with a set of tools and solutions to ensuring each customer’s satisfaction in working with DBK.
Each account at DBK is assigned a dedicated customer service professional. This person’s role is to be the customer’s representative within DBK. Their job is to ensure that all aspects of the operation are functioning and that the customer that they are representing receives the highest quality service possible. DBK’s customer service professionals are in tune with every aspect of the day to day operations of each of their accounts and ensure that each customer’s business rules are applied. This familiarity helps DBK quickly assess and solve any issues a customer might have with their equipment.
DBK holds to the philosophy that exceptional quality will win customers
and extraordinary customer service will keep them. Our professionals understand
this line of thinking and do their very best to ensure each customer is
more than satisfied.
DBK is a systems integrator. As such, many of the solutions we have developed and incorporated are focused on simplifying the use of AIDC technology in the retail, manufacturing, warehousing, transportation and wholesale industries. We have found, though that many of our solutions are just as effective in a wider scope of industries as well.
DBK offers a host of valuable services to make your data collection hardware work for you. If you wish to implement a Wireless Network, our systems engineers can plan, install, and support your staff. We support your mobile computing requirements with online asset tracking (ServTrack), Logistics and Staging Services, Deployment-Rollout-and Recovery, Software Development, Wireless Network Implementation (from system design through installation) and Project Management.
If you find that you are in need of any of the value added services below,
please contact DBK for more information: info@dbk.com.
Below please find descriptions of our most popular solutions:
DBK's utilizes a home-grown, sophisticated system to drive our operations. ServTrack not only gives us full visibility and control of every asset in our care, but it also is rules-based and doesn't allow a unit to move from one station to the next without meeting the criterion we set for each customer. And that's just the internal side of ServTrack. ServTrack also offers customers an unparalleled web portal for asset management. Customers have the ability to search and view the repair history of assets by serial number, site number, or other fields as needed. The portal gives the reason the unit was malfunctioning, what was done to repair the unit, parts used, shipping information, etc. In addition to asset tracking, the portal allows customers to place RMA's, order equipment and to view and download extensive reporting including repair history, warranty checks and more. All reports can be downloaded in Excel Spreadsheet Format for ease of use. This service is password protected and available to customers 24/7 through DBK’s Web Site. Over the Internet, customers have access to the following:
DBK is more than just a hardware and software reseller. DBK is your partner to get mission critical technology to your entire organization, pre-staged, pre-configured and ready to go “out-of-the-box”. Your users receive their equipment and are able to install it via Plug-N-Play…NOT Plug-n-Pray.
DBK will act as your mini-warehouse and depot center. We can drop ship all the hardware your users need from our location. If one of your assets fails in the field the user can simply enter the RMA online, and we can express deliver a working system overnight. We then collect the defective unit and repair it and place it back into your depot.
In addition to rolling out newly purchased or replacement units, DBK can manage your upgrades as well. If you would like to upgrade your units or printers from batch to wireless, add WAN or GPS capability, require a firmware update, or if you would like us to reassign your assets as new stores open or old ones close, DBK has the technicians, warehouse and methodology to quickly turn around your equipment or to store it as the project dictates.
Via our sophisticated ServTrack™ system, you have full visibility of all your assets and are able to access tracking information, see where each asset is assigned and have a running history of failures and repairs.
Because the turn around time on warranty repairs is based upon the manufacturer’s “best-effort,” DBK recommends our Warranty Administration Services. For a low fee, DBK will “hot-swap” a spare pool unit for a broken unit so that your locations do not incur a lengthy down time when a warranty repair is required. This just means that while you send in the broken unit to be repaired a working one is already on its way. In addition we will track the unit and monitor its progress in ServTrack. You will be given access to ServTrack with a username and password designated by you, so that you too can keep updated on its progress. Once the unit is repaired, it will be sent back to DBK where it will be tested and then put back into your spare pool so it is ready for the next time it is needed. Warranty Administration includes:
With an acute awareness of the financial, logistical and legal burdens associated with disposing of large quantities of retired IT assets, DBK delivers a complete solution for responsible technology retirement, recycling and disposal. With a zero landfill policy and EPA compliance, when choosing DBK as your recycling services company, you'll benefit by the environmental, economical and ethical advantages of recycling.
Our process also eliminates your risk. Through our partner e-Waste, we
perform a detailed audit and inventory of your equipment, recording each
piece of equipment by serial number. All items are inventoried, and tested
for functionality. An audit report is produced for each item which includes
the results of the testing. Via a certificate of destruction, we indemnify
your organization and protect your vital, sensitive information. This
certificate is recognized by every state’s laws and regulations and is
backed by a $5 Million per incident insurance policy.
DBK Concepts is a world class integrator of 802.11 Wireless Local Area Networks (WLANs). We have extensive experience performing wireless site surveys and installations in warehousing, manufacturing, retail, healthcare, and government facilities. We specialize in both legacy 802.11 (1/2 Mbps) and current 802.11a/b/g/n networks. In addition to our full-range of Local Area Network solutions for the 900MHz, 2.4GHz, and 5.8 GHz spectrums, DBK provides complete support for Wide Area Network or GPS connectivity. Many of the handheld units we sell can be configured to support WAN or GPS technology.
DBK Concepts provides a full line of Wireless Local Area Network (WLAN) consulting services including:
DBK offers custom software development services to our customers. By customizing existing applications or developing new programs, DBK provides the solution to meet your specific needs. Our software development group prides itself on delivering quality software solutions On Time and On Budget!
Programming in CE, C++. VB and Telxon TCAL, DBK's team provides system and software consulting, project management, integration services, and technical support.