Time and Materials
Paying for the time and parts needed is often the best option for those who have low volume and fast/easy to repair problems. Our “Time and Materials” service contract is based on $75/hr with no minimum charge plus the cost of parts and shipping. Send damaged units to the DBK repair facility along with the provided “Equipment Repair Log” and our manufacturer-certified technicians will repair the equipment and send it to Quality Control to pass a series of tests before being returned to you. This takes approximately 3-5 business days. Upon request, DBK will contact you before repairing to discuss options regarding cost of parts and labor.
All repaired equipment is sent returned via airfreight using our customized foam shipping containers that virtually eliminate “out of box” failures.
For additional information, visit our Contact Us page.