Depot Express Service
Maintaining a stock of your equipment in our warehouse facility allows DBK to guarantee the return of your equipment in 24 hours or less when you use the “DBK Depot Express” service contract.
Along with an “Equipment Repair Log” provided by DBK, you will send your damaged equipment in for immediate service. Including 100% parts, labor, and shipping costs to and from your location, this program helps to minimize loss of production that would otherwise occur with a leisurely repair service. Once the unit is repaired by our manufacturer certified technicians and is put through vigorous testing by our Quality Control Department, the unit is then delivered to your depot.
Each unit will be shipped to you using our customized foam shipping containers, which virtually eliminate any “out of box” failures. Based on a product model/per unit, the service cost may be invoiced on an annual, quarterly, or monthly basis. This contract may be customized by removing the "express", making the turnaround time 3-5 days.
DBK Consolidated Services
All products sold by DBK come with a 3-month (90-day) unconditional warranty.