Flat Rate Repair
The “Flat Rate” repair service includes 100% parts and labor for a pre-set rate with a 3-5 day turn around time. Simply send damaged units to our repair facility along with the “Equipment Repair Log” provided by DBK. Upon request, DBK will contact you before repairing to discuss options such as cost of parts and labor. Our manufacturer-certified technicians will repair the equipment and send it to our Quality Control Department where it must pass a series of tests before being sent back to you. Repaired equipment will then be delivered to you via airfreight using our customized foam shipping containers that virtually eliminate “out of box” failures, which you will be billed for.
DBK Consolidated Services
• All products sold by DBK come with a 3-month (90-day) unconditional warranty.