Summary Comparison of SocketCare Extended Warranty Plan Features and Services
The table below compares SocketCare Extended Warranty pricing by model and plan. View Our Pricing
| sumary | |||||
|---|---|---|---|---|---|
|
Program Features |
Standard Warranty |
SocketCare Extended Warranty Plans |
|||
|
Extended
Warranty |
Extended
Warranty with
Express
Replacement(1) |
Extended
Warranty with
One-Time
Accidental(2) |
Premium
Extended
Warranty(1)(2) |
||
|
Term of coverage |
Standard 1-Year Manufacturer’s Warranty |
3-Year and 5-Year
Coverage Plans |
3-Year and 5-Year
Coverage Plans |
3-Year and 5-Year
Coverage Plans |
3-Year and 5-Year
Coverage Plans |
|
Technical Support via web, phone, and email |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Support Response Time |
Within 24 hours |
Same business day(3) |
Same business day(3) |
Same business day(3) |
Same business day(3) |
|
Coverage for defects in materials and workmanship under normal use |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Express Advance Shipping of Replacement Scanner(1) |
Not Available |
Not Available |
Free - Included in coverage(1) |
Not Available |
Free - Included in coverage(1) |
|
Return of Non-Working Scanner to Service Center |
Shipping borne by customer |
Shipping borne by customer |
Free - Prepaid return shipping label included with advance replacement shipment |
Shipping borne by customer |
Free - Prepaid return shipping label included with advance replacement shipment |
|
Accidental Coverage(2) |
Not Available |
Not Available |
Not Available |
Yes, one-time service fee applies(2) |
Yes, one-time service fee applies(2) |
|
Repair/Replace Time for Covered Scanner |
7-10 business days upon receipt of non-working scanner |
3 business days upon receipt of non-working scanner |
1 business day upon replacement request(1) |
3 business days upon receipt of non-working scanner |
1 business day upon replacement request(1) |
|
Shipment of Repaired/ Replacement Scanner |
Standard shipping, free of charge |
Standard shipping, free of charge |
Free express shipping included in coverage |
Standard shipping, free of charge |
Free express shipping included in coverage |
|
When to Purchase |
Included with device purchase |
Within 60 days of device purchase(4) |
Within 60 days of device purchase(4) |
Within 60 days of device purchase(4) |
Within 60 days of device purchase(4) |
|
Warranty Coverage Period from Date of Purchase* |
1 year |
3 years or 5 years depending on plan chosen |
3 years or 5 years depending on plan chosen |
3 years or 5 years depending on plan chosen |
3 years or 5 years depending on plan chosen |
|
Covered Regions |
U.S. and Canada |
U.S.(lower 48 states) and Canada(5) |
U.S.(lower 48 states) and Canada(5) |
U.S.(lower 48 states) and Canada(5) |
U.S.(lower 48 states) and Canada(5) |
Important Notes:
- Advanced express shipment requires security deposit prior to shipment of replacement device.
- Service fees applies when making one-time accidental claim. Amount based on device and year of claim.
- Support inquiries 7AM-4PM (Pacific Time) Mon–Fri receive response within the same business day. After hours next business morning.
- Registration must be completed within 30 days of SocketCare purchase. Upon purchase, a SocketCare team member will contact you to compete the registration.
- SocketCare services are available in the region in which SocketCare is purchased
Call or e-mail DBK for a quote today! (800) 725.7226 | [email protected]